The health & wellbeing of young people and their families is our top priority. In response to COVID-19, we have transitioned to online and phone services.
While you can no longer access our physical site, we'll still be supporting young people through phone and online options, such as video conferencing. This means you'll be able to use either your mobile, personal laptop or computer to have screen to screen sessions with your mental health clinician.
If you feel you need an in-person appointment, please call us to discuss further.
You can get in contact with headspace Sunshine's staff by calling our reception team on 9927 6222 or email email@example.com.
We're all in this together and are here to support you.
- Monday: 9:00am - 5:00pm
- Tuesday: 9:00am - 8:00pm
- Wednesday: 9:00am - 8:00pm
- Thursday: 9:00am - 8:00pm
- Friday: 9:00am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Sunshine is operated by Orygen. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, North Western Melbourne (Melbourne Primary Care Network Ltd).
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
Welcome to headspace Sunshine!
To find out more about us and what we can offer please refer to the individual services tabs below, or download our centre brochure here.
We look forward to seeing you at our centre.
- The headspace Sunshine Team
How do you access our services?
All you have to do is give us a call on 03 9927 6222, or you can ask your parent, doctor, teacher, school counsellor or case manager to call on your behalf. Feel free to have someone come along to appointments with you.
Are you a GP, health practitioner or support worker wanting to refer a young person?
Please click here for information on how to refer to our services.
Are the services free?
All the services at headspace Sunshine are free of charge and/or bulk-billed with a Medicare card. You will need a Medicare card to access support from our GPs and Private Practitioners. (Please see below for info on how to get a Medicare card.)
If you can't access Medicare or other government funded healthcare programs, you can still access support from our Access Team Clinicians, Peer Worker, Drug and Alcohol Counsellor, Work and Study Support Workers and Groups.
How can I get a Medicare card?
When you turn 15 years of age, you can apply for your own Medicare card. To do this you have to do some paper work and have some identification. (You need to complete a "Medicare copy or transfer" application form and submit it at your local Medicare service centre.) You’ll need to provide identification, such as a student card or birth certificate, as well as details about the card you are transferring from.
For more information have a chat to our Access Team or have a look at the human services website about becoming independent. https://www.humanservices.gov.au/customer/subjects/young-people-becoming-independent
headspace Sunshine is NOT a CRISIS service
If young person requires assertive follow up or CRISIS support contact:
- Kids Helpline 1800 55 1800
- Lifeline 13 11 44
- Suicide Call Back Service 1300 659 467
- Or you can attend your closest Emergency Department or call 000
What does confidentiality mean for you at headspace?
In Australia, laws protect young peoples’ rights to have information they share with doctors (and other people who provide health services) be kept private.
These laws mean that what you tell people during a health care appointment must remain private between you and that person or service, except in particular situations.
When you talk to any of the staff at headspace Sunshine you can be confident that what you talk about is not shared with people outside of the service without your knowledge. headspace Sunshine helps you access services that are sometimes provided by other agencies outside of headspace. Please talk with anyone on our Access Team about how this relates to your private information.
Your Guide to Online Appointments
Not sure what to to expect when it comes to online appointments? Click here to check out our guide.
We at headspace Sunshine believe that family and friends play an important role in a young person’s journey to better wellbeing. As such, all our services are focused on including the young person's important others as much as possible and in line with the young person's wishes . If you're supporting a young person experiencing mental wellbeing concerns, check out these documents:
headspace National Office: Welcome Pack for Family and Friends
headspace Sunshine: Family and Friends Welcome Pack
We look forward to welcoming you to our centre
Best regards from the headspace Sunshine Team
Child Safety Statement of Commitment
headspace Sunshine, and its leads agency Orygen is committed to the health, safety and wellbeing of all children. We play an important role in ensuring the health and wellbeing of children and do not tolerate child abuse. All allegations and safety concerns will be treated very seriously, reported and investigated. Orygen is committed to listening respectfully at all times to children and advocating for their right to feel and be safe, valued and protected.
All children and young people who are supported by Orygen have the right to feel and be safe. Orygen is committed to the principles of cultural safety and inclusion of children from diverse backgrounds and to the safety and inclusion of children with disability, and we recognise that these principles support the safety of all children.
Every person involved at Orygen has a responsibility to understand the important and specific role they play individually and collectively to ensure that the wellbeing and safety of all children and young people is at the forefront of all they do. We aim to create a culture of child safety that reduces opportunity for harm and provides our staff with a clear process to follow when child safety concerns are raised.
Due to resignations and continued illness of one of our GPs, we are unfortunately not able to offer general health services at our centre for the time being.
We are working hard on recruiting additional GPs and will inform you when this has happens.
In the interim we suggest referral to other youth-friendly GPs, including from:
- Other headspace centres (particularly headspace Glenroy (1300 880 218) and Craigieburn (8338 0919))
- Sunshine Health Medical Clinic (9311 1383; 2/25 Devonshire Rd, Sunshine)
- Active Medical Centre Caroline Springs (9363 0954; 228-232 Caroline Springs Blvd, Caroline Springs)
- The Clinic Footscray (9687 2271; 91 Paisley St, Footscray)
- Footscray Medical Clinic (9687 1144; 39 Leeds St, Footscray)
- cohealth Footscray (9448 5502; 78 Paisley St, Footscray)
- cohealth Braybrook Community Hub (9448 5507; 107-139 Churchill Ave, Braybrook)
- IPC Health – Sunshine (9313 5000; 122 Harvester Rd, Sunshine)
We apologise for any inconvenience caused.
- The headspace Sunshine Team
2020 CHILD AND YOUTH MENTAL HEALTH WORKSHOPS
headspace Sunshine, Craigieburn, Glenroy & Werribee, Orygen, The Royal Children’s Hospital Mental Health Service and Travancore School run an annual calendar of workshops that support individuals and organisations to improve mental health and wellbeing in their communities, by increasing their ability to identify, understand and respond to children and young people experiencing mental ill-health.
Click here for our 2020 calendar.
headspace wants to let young people know when, how and where in the community to seek help for mental health problems… so we undertake community awareness activities to help increase the knowledge of how to do so for young people, their friends, families and the broader community.
headspace aims to
- improve the mental, social and emotional wellbeing of young people
- increase the level of mental health literacy available
- help people to understand, identify and respond to mental health needs of young people
- support and encourage active youth and carer participation through reference groups
We also create partnerships with local organisations, networks and educational settings to work toward reducing levels of stigma and discrimination associated with seeking help for mental health problems.
If you have a festival or event that you want headspace to attend, a newsletter we can contribute to, or want us to come and speak with your group, please contact our Community Awareness Officer, Zi Wong, on 9927 6222.
Our staff is made up of qualified, youth friendly professionals happy to assist young people and the community with any inquiry. Give us a call on 9927 6222 during work hours.
Reception and Administration
Reception and Administration staff are your first point of contact with headspace Sunshine, and make sure that your contact with the service is easy and fuss free.
Ann-Marie Caitlin Jordan Tiana
Receptionist Receptionist Receptionist Receptionist
Clinical services are made up of a range of professions; Doctors, Psychiatrists, Psychologists, Occupational Therapists, Nurses & Social Workers who are there to help you with any problems you may have.
Linda Carsten Sharon Tash Anna
Mental Health Nurse Clinical Services Manager Psychiatrist Senior Access Clinician Access Clinician
Vocational support assists young people in finding and applying for work. They help in all areas including job search, resume writing, interview skills and even finding interview clothes if needed.
Vocational Specialist Peer Support
Researchers meet with young people who are interested in being involved in studies which are looking to find the best ways to help young people with mental health concerns.
Research assistant Research assistant
Community Awareness and Peer Education
Undertake Community Awareness and Education activities such as talking to groups and schools about understanding mental health and how to be well. Youth Participation activities include the Youth Advisory Group and awareness raising events. Provides practical support to young people and links them to local youth programs. Problem solve ways to assist young people to access headspace Sunshine
Community Awareness Officer Peer Educator
Program Manager - Primary Clinical Services - Brendan Pawsey
Clinical Services Manager - Carsten Schley
Practice Manager - Chris Brunner
Community Awareness/Youth Participation - Zi Wong
What is the difference between psychiatry and psychology?
Psychologists and psychiatrists both work in the area of mental health and often work together. Psychiatrists first train as a doctor and then become specialists in psychiatry, which means they can prescribe medications for mental health issues. Some are also trained in psychological therapy. Psychologists on the other hand use non-medical techniques and therapies focusing on thoughts, feelings, behaviours and reactions to improve wellbeing. This can be done via individual, group or family work.
What are the iPads for?
Young people are asked to fill out a questionnaire about how they are going on the iPads before their appointment with a headspace clinician. This provides useful information to their clinician and helps them to best support the young person.
What happens when a young person turns 26?
In the case where a young person currently being seen by a headspace clinician turns 26 years old and still requires psychological support, their clinician will discuss alternative options available to them and transition them as appropriate. 26 year-olds not already linked in to our service are encouraged to visit their local GP or the ‘find a psychologist’ service through http://www.psychology.org.au/FindaPsychologist/ to find a suitable psychological service in their area.
What if a young person is nearly turning 12?
In the case where a young person is almost 12, parents are welcome to contact headspace Sunshine and a mental health professional can speak to them about their concerns and suggest an appropriate way forward.
Can you get an Attendance Certificate at Reception?
Yes, if your young person has attended an appointment at headspace, you can ask our reception staff before you leave to print out a certificate of attendance. This can be used by you and/or your young person to excuse you/their absence from work and/or school.
What is the eligibility criteria for a young person to access headspace Sunshine?
Anyone seeking support with their mental or physical wellbeing, alcohol and other drugs or vocational future who is aged between 12-25 years old is welcome to our centre. Young people will require a Medicare card or student health cover to access some of our services. If you do not have one of these, please give the centre a call to discuss other options.
headspace is focused on providing services for young people experiencing mild to moderate mental health needs. We want to ensure a young person receives the most suitable support for their situation. At our centre we have a 'no wrong door' policy, so if we are not the appropriate service for a young person, we will refer them to a service who may be a better fit for them.
Do you have any interpreter options?
headspace services are provided in English. In some cases interpreters can be arranged in advance to support the young person or their family to communicate with a headspace worker during session.
Do parents have to attend the centre with their young person?
Parents do not have to attend the centre with their young person. However, we do encourage parents to attend one of our regular parent information evenings to learn more about youth mental wellbeing and headspace Sunshine. You can ask our Reception about upcoming dates.
What is a mature minor assessment?
A minor (i.e. someone who is under 16 years of age) may be able to give informed consent if they have sufficient understanding and intelligence to enable full understanding of what is being proposed.
Where does the information go that a young person or family member provide?
All personal information about young people or families is stored safely and securely on our electronic medical record. This information will not be shared with anybody outside our centre unless we have your/your young person’s consent or where we are required to disclose information by law (e.g. if we receive a subpoena) or where we might have immediate safety concerns about a young person.
If I have concerns or feedback, who can I speak to?
We have feedback forms available at our Reception. Alternatively, you can contact the centre directly and chat to our Centre Manager.
If you would like to download a copy of these FAQs, please click here.